FINALLY, A CLEANING SERVICE THATS GET YOU!

Missed a spot again, cancel last-minute, or charged hidden fees?

We guarantee professional, reliable cleaning every single time.

We are

general masters

At General Masters Corp, we believe a clean home is a happy home. Established in 2023, we have dedicated ourselves to providing top-notch cleaning services that make life easier and more enjoyable for our clients. Our mission is to deliver exceptional cleaning solutions without hassle or headaches tailored to the unique needs of each household, ensuring that every home we service shines with cleanliness and comfort.

CONSISTENT QUALITY

Same team, same standards, every time. Our cleaners use our proven 67-point checklist and quality photos to ensure nothing gets missed.

TRUST & SECURITY

Bonded, insured, and background-checked team members. The same trusted cleaners visit your home every time

CLEAR PRICING

What you see is what you pay. No hidden fees, no surprise charges, no games. All supplies included

RELIABILITY PROMISE

24-hour confirmation calls, GPS arrival tracking, and 100% show-up guarantee. If we're late, your next cleaning is half the price.

100% SATISFACTION

Not happy? We'll re-clean for free within 24 hours. Still not satisfied? Full refund, No questions asked.

WHITE-GLOVE COMMUNICATION

Dedicated customer success manager, 2-hours response guarantee, and after-service quality check calls.

F.A.Q.'s

What types of cleaning services do you offer?

We offer a wide range of cleaning services, including regular residential cleaning on a weekly, bi-weekly, or monthly basis. We also provide deep cleaning for those areas that need extra attention, move-in/move-out cleaning to ensure a smooth transition, and specialty cleaning such as carpet cleaning and window washing. Additionally, we can create customized cleaning plans tailored to fit your specific needs and preferences.

What cleaning products do you use?

We use high-quality, eco-friendly cleaning products that are safe for your family, pets, and the environment. Our products are effective in removing dirt, grime, and allergens without the use of harsh chemicals. If you have specific product preferences or sensitivities, please let us know, and we can accommodate your needs.

How do I schedule a cleaning service?

Scheduling a cleaning service with us is easy! You can call us at 929.348.0476, visit our website at www.generalmasterscorp.com and fill out the booking form, or email us at team@generalmasterscorp. We offer flexible scheduling to accommodate your busy lifestyle. Once you contact us, we will work with you to find a convenient time for your cleaning service.

Do I need to be home during the cleaning service?

No, you do not need to be home during the cleaning service. Many of our clients provide us with a key or access code to their home, allowing us to clean while they are at work or running errands. Rest assured, our team is trustworthy, professional, and respectful of your privacy. If you prefer to be home, that’s perfectly fine too!

What if I'm not satisfied with the cleaning service?

Your satisfaction is our top priority. If you are not completely satisfied with our service, please contact us within 24 hours, and we will make it right. We stand by our work and are committed to providing the highest quality cleaning services to ensure your home is spotless and you are happy with the results.

How do you ensure consistent cleaning quality across all visits?

We maintain detailed cleaning checklists for each property and conduct regular quality inspections. All team members receive ongoing training and follow standardized procedures.

What happens if areas are missed or cleaning quality doesn't meet expectations?

We take quality concerns seriously. If you're unsatisfied with any aspect of our service, contact us within 24 hours and we'll return to address the issues at no additional charge. We also track all quality feedback to prevent future occurrences.

How do you handle areas that are commonly overlooked like baseboards, corners, and behind appliances?

Our comprehensive cleaning checklist specifically includes these detail areas. We rotate focus on deep-cleaning spots like baseboards and behind appliances to ensure they receive regular attention beyond standard cleaning.

Do I need to be home during the cleaning service?

What if my cleaner doesn't show up or cancels last minute?

We maintain backup staff and will do our best to send a replacement cleaner the same day. If we can't provide same-day service, we'll reschedule at your convenience and offer a discount on your next cleaning as an apology for the inconvenience.

How quickly do you respond to inquiries or concerns?

We aim to respond to all calls and emails within 2 business hours during regular hours (Monday-Friday, 8 AM-6 PM). For urgent issues, we provide an emergency contact number with same-day response guaranteed.

What's the best way to communicate special requests or concerns?

You can reach us via phone, email, or through our customer portal. We document all special requests in your service profile and confirm them before each visit to ensure nothing is missed.

Are there any hidden fees I should know about?

Absolutely not. We provide detailed, written estimates that include all costs. The only additional charges would be for services requested beyond the original scope, and these are always discussed and approved before any work begins.

How is pricing determined and can I get a breakdown?

Pricing is based on number of rooms, frequency of service, and specific cleaning requirements. We provide itemized quotes showing exactly what's included in your service package.

Do you offer different service packages or pricing tiers?

Yes, we offer basic, standard, and premium cleaning packages. We'll work with you to customize a plan that fits your needs and budget, with clear descriptions of what's included at each level.

Are your cleaners trained and professional?

All our staff undergo comprehensive background checks, professional training, and ongoing education. We emphasize respectful, professional behavior and regularly evaluate team members on both technical skills and customer service.

Will I have the same cleaners each visit?

We strive to maintain consistent teams for each client to build familiarity and trust. While occasional substitutions may be necessary due to scheduling, we'll always notify you in advance and ensure any replacement cleaners are familiar with your specific preferences.

How do you address staff turnover issues?

We invest in competitive compensation, ongoing training, and career development to retain quality staff. We also cross-train multiple team members on each route to minimize service disruption if personnel changes occur.

How is pricing determined and can I get a breakdown?

Pricing is based on number of rooms, frequency of service, and specific cleaning requirements. We provide itemized quotes showing exactly what's included in your service package.

Are your employees bonded and insured?

Yes, all employees are fully bonded and we carry comprehensive liability insurance. We can provide certificates of insurance upon request and will handle any property damage claims promptly and professionally.

How do you ensure the security of my home and belongings?

All staff pass thorough background checks including criminal history and reference verification. We also have strict protocols for key handling and property access, with detailed logs of who enters your home and when.

What happens if something is damaged or goes missing?

We take full responsibility for any damage or loss caused by our team. We'll investigate immediately, provide fair compensation, and take steps to prevent similar issues. Our insurance covers property damage and we maintain a damage resolution fund for quick settlements.

Do you use harsh chemicals that might trigger allergies or create strong odors?

We offer both traditional and eco-friendly cleaning options. Our green cleaning products are non-toxic, biodegradable, and fragrance-free. We can customize our product selection based on your health needs and preferences.

Can you accommodate homes with pets, children, or family members with allergies?

Absolutely. We have experience with pet-friendly and allergy-sensitive cleaning. We can use specific products, adjust our cleaning methods, and take extra precautions to ensure a safe environment for all family members.

What's included in a standard cleaning vs. deep cleaning?

Standard cleaning includes dusting, vacuuming, mopping, bathroom and kitchen cleaning, and trash removal. Deep cleaning adds detailed work like inside appliances, baseboards, light fixtures, and other areas not covered in regular maintenance cleaning.

Do you offer specialized services like steam cleaning, mold treatment, or exterior cleaning?

We offer several add-on services including carpet steam cleaning, window washing, and garage cleaning. For specialized treatments like mold remediation, we can recommend trusted partner companies and coordinate the service for you.

Can I request specific areas to receive extra attention?

Yes, we encourage you to communicate your priorities. Whether it's extra attention to pet areas, children's rooms, or high-traffic zones, we'll adjust our approach to focus on what matters most to you.

Do you use harsh chemicals that might trigger allergies or create strong odors?

How flexible are you with scheduling changes?

We understand life happens. We ask for 24-hour notice for changes when possible, but we'll work with you on short notice situations. We offer various scheduling options including weekly, bi-weekly, monthly, or one-time services.

What if I need to cancel or reschedule my regular service?

You can pause or reschedule services anytime with reasonable notice. For regular customers, we'll hold your preferred time slot and resume service when convenient for you.

Do you provide same-day or emergency cleaning services?

When possible, yes. We maintain some flexibility in our schedule for urgent requests, though same-day service may include a premium fee and is subject to availability.